My Fitbit Inspire stopped working today.

[Rikin]

My Fitbit Inspire stopped working today, even when on charge.  The only thing it is doing is putting our this vibration or pulse every 10 to 12 seconds.  I have only had it a couple of weeks or so, and don't understand why it would suddenly stop working.  What should I try to get it working again?

[JenB76]

Oh no!  I'll be so angry if that happens.  It's actually bs that so many people are having issues with this model.

Sent from Yahoo Mail on Android

[stcy]

mine did the same thing. First I had to charge it EVERY. SINGLE. DAY. Then after less than a month, its totally dead. Won't charge. I am disappointed. They are sending a replacement. .But I donlt think I can buy another fit bit proguct. I had another heartrate tracker from fitbit and it quit tracking hearrate. Two other models died an early death as well. I feel they should last longer for the high price. I am glad I am getting a replacement, but tht's the right thing to do since I paid 99 for it and I haven't even got to use it as i should have since it had to be charged so often. I think fitbit needs to work the bugs out. AND lower the price if they want people to keep buying when they don't last very long. 

[enigmanina]

Mine have a same issue.Just called and placed an order for the replacement. Thank you so much fro providing the phone number.

[JenB76]

I've since received my replacement.  So far so good.  Mine started acting up around the 30 day purchase mark so I'm tracking the days with the replacement.  Fingers crossed this one keeps working correctly 🙂

[enigmanina]

I received my replacement today. It is working for now and hopefully will keep on working for a long time.Thank you Fitbit for replacing my defected one with no cost to me.

[KtVz]

Mine started working again when I changed the clock face through  the app. Thanks to RachelMomof6 for the solution!

[Ddwaz]

Wow... thanks... changing the clock face worked.  What the heck???? Why does the clock face have anything to do with why my inspire stopped working?? Oh well, until next time.  Thank you!

[Nonamebrady]

How do I change the face cover

[JenB76]

You can change the face from the fitbit app using your phone/computer.

[KtVz]

Hi!!
You have to go in using the app on your phone:
-click on the face icon on the top left corner (that takes you to your
account)

-under 'Devices', click on your fitbit icon

-your first choice on the next screen is 'clock faces'; click on that

- click on 'all clocks', and you'll get a bunch of different faces to
choose from.

-click on a face you like, and on the next screen click on 'select'. It
will take a few seconds, but your new choice should take effect then.

Good luck!

[KtVz]

Use the Fitbit app on your phone:

-click on the face icon at the top left corner

-under 'Devices', click on your Fitbit icon

-Click on Clock Faces 

-Click on All Clocks

-click on a face you want, then click on 'select' on the next screen

It may take up to 30 seconds or so for the new face to load, but when it does that should take care of the problem.

[Ritter197]

I have same problem. Does not work TODAY with steps (Fitbit Inspire HR)

[KtVz]

Try changing the clockface through the app. For some reason it works!

[Ashanti123]

This might sound a little crazy. Mine did the exact same thing and while I was reading this i just kept pressing the button on the left side accidentally. I was just about to call costumer support and it just started working again. So maybe this is something you could try. I’m not sure what I did. I was just pressing it and now it works. 

[Heddiegram]

Read this on the internet and it worked with my inspire. Plugged it into my computer which is an ancient MacBook Air. Then held the button for around 12 seconds. When I let go, a smily face appeared on the screen and then it was all fixed.  Give it a try and best of luck.  😊

[Ritter197]

Plugged what in? Please.

Thanks for answer.

[Heddiegram]

Plugged the charging cable into my computer and attached it to the inspire.  It was like I was charging it.  Then I held the button for 12 secs.  Voila. Fixed.  😊

[Ritter197]

Thanks, much clearer.

Karl

[sandraltuk]

Omg it worked! My fitbit inspire is working again!!! Thank youuu 

[sandraltuk]

I know!!! I didn't expect that it will be working after that too. So weird 😀👏👏👏