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My Inspire 2 is stuck on water lock

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‎10-30-2021 07:58 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

‎10-30-2021 07:58 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

How do I get my Fitbit to stay off of waterlock?

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎10-30-2021 08:33 - edited ‎03-19-2024 08:59

‎10-30-2021 08:33 - edited ‎03-19-2024 08:59

Hi there, @Ryanac. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2. 

To turn off water lock, firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate.

Note that water lock turns on automatically when you start a swim in the Exercise app on Inspire 2.

I've moved your post to the Inspire 2 board for organization purposes. 

Maria | Community Moderator, Fitbit


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‎10-30-2021 10:54

‎10-30-2021 10:54

My Inspire 2 waterlock pops on routinely, has been doing for my months with the device.  Usually once or twice daily.  My total swims = 0; my total showers while wearing Inspire 2 = 0.   Frustrating to the point of warranting recall, though I suppose there is no safety issue.  Just continued annoyance!

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‎10-31-2021 19:53

In response to jorray

‎10-31-2021 19:53

I agree with this 100%.  When I flick my wrist, I need to see the time...not a frickin water lock. Is there any way to disable this?

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‎04-09-2022 07:43

In response to Blcpearl

‎04-09-2022 07:43

What turns on the waterlock??

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‎08-08-2022 07:30

In response to jorray

‎08-08-2022 07:30

I totally agree.  This needs to be fixed or I have to return this fitbit. 

 

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‎08-18-2022 08:11

In response to mewible

‎08-18-2022 08:11

my fitbit Inspire 2 is less than a month old and it is showing me only water lock and stop watch info.  It is not showing me any of the normal screen info for time, steps, distance, etc.  So frustrating.

 

 

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