My Inspire 2 quit swiping

[washie]

My Inspire 2 quit swiping so I connected it to a USB and held the button for 5 seconds to get to the smiley face as suggested by other posts... but now it won't start at all. Just a black screen that will vibrate when I press the sides but nothing else

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @washie. 

Thank you for sharing that you've been experiencing this inconvenience with your Inspire 2 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the restart procedure and you continue to experience the same problem with the display not responding, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[Draucher]

Did you get an answer yet? My battery is charged but my screen is black. I have tried to restart twice. 

[DavideFitbit]

Welcome to the Fitbit Community forums, @Draucher. 

I appreciate the information that you've shared about this inconvenience with your Inspire 2 and the troubleshooting steps that you already tried. 

In addition to the restart procedure you mentioned, please make sure that the battery is charging properly as well. If you continue to have the same problem after all the steps suggested, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[tanisha5234]

hey! just had this problem today! i’ve only had my watch for a year and my watch froze. after trying to reset the clock face and follow the resetting options, the screen completely became black. it responded with vibrations, but after remained the same. 

i got in touch with fitbit support and luckily my warranty was still active. they offer 50% another fitbit product or a 100% of the same model watch. 

i decided to reorder the same watch and i’m currently waiting for it to arrive.

[washie]

I called customer service and they ran me through the usual trouble shooting-- device restart and change the clock screen-- none of it worked so they are sending me a replacement. It was actually a very quick and easy phone call and they were quick to offer the replacement at no cost to me.  

-------------

Exactly what happened for me. I was actually pleasantly surprised they were so quick to accommodate me.  I wonder if this is a known issue.  

[BiggPapa]

I have the same problem. Please let us know when you get this resolved.

[DavideFitbit]

Hi, thank you for all your replies with these updates. 

@tanisha5234 @washie That's good news, thank you for sharing that you already contacted the Customer Support team and that you'll be receiving a replacement soon! 

@BiggPapa If you haven't done so already, please make sure to try restarting the device and changing the clock face option. If you continue to have the same problem afterwards, I do recommend that you get in touch with the Customer Support team for further assistance with this. Click here to get connected. 

[Draucher]

That’s great to know – surprising, these days but great. I will call them.

Sent from Mail for Windows

[YojanaFitbit]

@Draucher Thanks for getting back to us and for getting in touch with our team. Hope this issue gets resolve for you.

Have you checked our Health & Wellness forums? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

See you around.

[Lscott27]

Where is the restart button.under settings 

[Lilalei]

Which button??? 

[DavideFitbit]

Welcome to the Community forums, @Lscott27 @Lilalei.  

Thank you for sharing your inquiry about the Inspire 2. 

In order to complete the restart on the Inspire 2, you can follow the steps listed here below: 

• Connect Fitbit Inspire 2 with the charging cable.
• For 5 seconds, press and hold the buttons of your tracker (the Inspire 2 has an inductive button and not a physical button, but you can press on the sides to complete the procedure). 
• When you see a smiling face, release the buttons and Fitbit Inspire 2 vibrates.

I'll be around.