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My Inspire 2 suddenly turned off and won't restart or charge

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‎11-16-2024 15:15

‎11-16-2024 15:15

Like the title says - it won't turn back on or charge when hours before it was working fine. I don't think the battery was low either as I didn't get the low battery notification email. I've tried holding the buttons for 10 seconds to restart but it didn't work. Any help would be greatly appreciated! 

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‎11-19-2024 08:09 - edited ‎11-19-2024 08:12

‎11-19-2024 08:09 - edited ‎11-19-2024 08:12

Hi @RawCarrots88. Welcome to the community forums.

Thank you for providing the details regarding your Inspire 2. Thank you for try to restart and fix it on your own.

In order to turn on the device, I'd suggest you follow the steps listed in the article: Why isn't my Fitbit device's battery charging?

If you get the device turn on, please confirm that you are using the latest version of the firmware: How do I update my Fitbit device?

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