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My Inspire HR battery draining quickly/not working

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‎05-04-2021 06:11 - last edited on ‎05-05-2021 04:15 by Fitbit Moderator

‎05-04-2021 06:11 - last edited on ‎05-05-2021 04:15 by Fitbit Moderator

Hi

My fitbit that I brought Feb 2020 is not working properly. The battery drains within minutes and when you try to light up the watch it will only show the time for a split second when holding the button on the side. It will not let me look at anything else on the watch. 

I have tried resetting it, charging it in numerous ports, but nothing. 

Please help.

Many thanks.

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎05-05-2021 04:18 - last edited on ‎11-28-2024 08:28 by Fitbit Moderator

‎05-05-2021 04:18 - last edited on ‎11-28-2024 08:28 by Fitbit Moderator

@SunsetRunner I hope you're doing well!

Sorry to hear about this and thank you for troubleshooting this issue. You can follow these instructions to help improve the battery life on your device.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-09-2021 18:31

In response to AlvaroFitbit

‎05-09-2021 18:31

For me this issue began suddenly. It was fine for my hike earlier in the week, yesterday I noticed it was low, even though I had recently charged it. I charged it again yesterday evening until 100%, I put it on before bed. It was 58% when I woke up. I removed it to shower this morning, and when I put it back on it was at 5%. I've cleaned the contacts, rebooted it, and plugged it in to the computer to charge, and after less than 10 minutes of charging it's up to 60% already.

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‎05-11-2021 05:55

In response to MapleLeafMel

‎05-11-2021 05:55

Update: After charging it to 100%, I was able to wear it from about noon, all night, and most of today until 8pm where it turned off as it was at 5% already (it wasn't syncing with other devices, nor was it tracking exercise today). I'm not sure if there was a recent update that could be the issue, but this is very sudden to only get less than 2 days out of a full charge. Fitbit, I'm open to suggestions on how to fix this issue.

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‎05-12-2021 08:06

In response to MapleLeafMel

‎05-12-2021 08:06

My Inspire HR is only 6 months old and i'm facing same issue.its becoming fully discharged during night and only captures  few hours data.

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‎05-12-2021 08:15

In response to MapleLeafMel

‎05-12-2021 08:15

Hi

After several days of no battery I ended up phone fitbit. They were very helpful. I tried everything they asked, but still no joy, so I sent them my fitbit back, which they paid postage for and now I am waiting on a new one. 

 

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‎05-13-2021 07:59

In response to MapleLeafMel

‎05-13-2021 07:59

This is happening to me, also!  I’ve read other posts over the past few days and the only “resolution” that I have seen is people sending their Fitbit back or being offered a discount on a new device. 

Come on, Fitbit, obviously there is a problem with your software/update version.  Please Fix it!!

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