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My Inspire HR bought on 04/30/2019 is no longer charging

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‎10-24-2021 08:35 - last edited on ‎10-24-2021 12:09 by Fitbit Moderator

‎10-24-2021 08:35 - last edited on ‎10-24-2021 12:09 by Fitbit Moderator

My Inspire HR has been on my wrist without fail since I bought it over two years ago. This device, in partnership with the Fitbit App on my iPhone has helped me achieve my weight loss goal and maintain my good health. The only time this device is off my wrist is when I have to recharge it. About two months ago I started to notice that I needed to recharge it more often. Instead of every seven days, it is now down to every four days. It also takes longer to re-charge. My sense of foreboding that my Inspire HR was starting to malfunction happened yesterday 10/23 when I put it on its charger @ 7:30am it didn’t get to the Battery Happy Face until 11:30am. 

 

I am a very happy Fitbit customer. This Inspire HR has exceeded my expectations. I consider my partnership with this device to have brought me to a healthy life.

 

My desire is to replace the battery. Baring that, I could upgrade to another Fitbit device. The new Charge5 seems like a good replacement. Advice? 

 

 

Moderator Edit: Clarified subject

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‎10-24-2021 12:28

‎10-24-2021 12:28

@MattWoelfsen Welcome to the Fitbit Community!

 

Really happy to hear about your great experience with your Inspire HR. I would like to start by saying that the battery isn't replaceable but I suggest you try these tips to clean your tracker and charging cable and these tips to restart it. If the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Regarding the Charge 5 I invite you to check the features it has in the official page. You can see all currently available products here.

 

Hope this helps.

Alvaro | Community Moderator

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