My Inspire HR can't turn on, can't sync

[Omgwtfjules]

Hiya, 

Literally received my new Inspire HR today after sending back a faulty Charge 4 (which was only 6 months old). Plugged it in to charge for a bit and it seemed to be working okay, then I tried setting it up on my Pixel 5 and it found it the first time but installation wasn't successful. Tried it again to no avail, and now the Inspire HR won't even turn on even when charged, and even after I've tried restarting multiple times. Nothing happens, screen still remains black. 

Not a great experience, having had two devices fail on me! Please advise. 

Moderator edit: format. 

[SunsetRunner]

Hi @Omgwtfjules - unfortunately the best I can advise is to contact Fitbit Support again. Let them know their replacement is not working. Only they would have the ability to replace that “replacement” device. Sorry this has been such a bad experience for you. 

Maybe I should clarify/ask - Did you purchase the Inspire HR from Fitbit? Did Fitbit send the replacement?  If yes, my advice stands. If no, contact the company who sent out the replacement. I ask because I see that Fitbit no longer offers the Inspire HR in their store. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Omgwtfjules. I´m sorry to hear about Charge 4 and Inspire HR.

Before contacting our Support Team, I would recommend trying the set up process again with a different device. If it doesn´t work you can contact our Support Team for assistance. 

Keep on visiting the forums.