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My Inspire HR seems to freeze

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‎02-05-2020 02:20 - last edited on ‎02-06-2020 08:38 by Fitbit Moderator

‎02-05-2020 02:20 - last edited on ‎02-06-2020 08:38 by Fitbit Moderator

So, I can usually tap the screen and I can see my HR, steps, date, etc...I don't know what happened yesterday, but now all I can see if the step counter.  I attempted to restart my Fitbit and it won't let me restart it either.  At this point, I don't even know if it's charging because it won't let me see that and when I just plugged it in, it didn't even vibrate to signal that it connected to the charger.  I like being able to see all aspects on my Fitbit, not just the step counter.  Does anyone know what I can do to fix it?

 

 

Moderator edit: updated subject for clarity

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‎02-06-2020 09:16 - last edited on ‎03-20-2025 07:11 by Fitbit Moderator

‎02-06-2020 09:16 - last edited on ‎03-20-2025 07:11 by Fitbit Moderator

@RESpencer Welcome! Thanks for being part of our Community! 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issues. Try changing the clock face on your device and after this retry the restart.

Let me know how it goes.

Alvaro | Community Moderator

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