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My Inspire HR stopped working after swimming

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‎10-11-2021 15:07 - last edited on ‎10-12-2021 05:03 by Fitbit Moderator

‎10-11-2021 15:07 - last edited on ‎10-12-2021 05:03 by Fitbit Moderator

Have had my fit bit since June 2020, and although it says it’s waterproof I hadnt used it in the water until last week. I swam on the 1st October and it was fine, but then swam on the 2nd and it died. Have tried charging & resetting but nothing makes a difference . The flashing green light underneath is gone. It appears dead . Is there anything else I can try? 

 

Moderator Edit: Clarified subject

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‎10-12-2021 05:06

‎10-12-2021 05:06

Hi there, @tessaosborne. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

 

I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support Team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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3 REPLIES 3

‎10-12-2021 05:06

‎10-12-2021 05:06

Hi there, @tessaosborne. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. I understand where your concern is coming from. 

 

I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? If the issue persists, please get in touch with our Support Team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-21-2021 19:30

‎10-21-2021 19:30

I have the same problem 

-very upset! I swim everyday, on my second Inspire HR, love the device, but both Inspire HR’s died within 2-3 weeks of swimming everyday-did you ever get a resolution?

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0 Votes

‎10-22-2021 01:17

In response to Sar6591

‎10-22-2021 01:17

I spoke to a Fitbit customer care person and they replaced it . I won’t be swimming with it again. 

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