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My Inspire HR turns off randomly

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‎08-17-2020 07:00

‎08-17-2020 07:00

I’ve only had this Fitbit for 2 weeks and from the beginning it was randomly turning off. I looked up on google what to do and it said that my Bluetooth must not be connected. That worked for awhile and instead of it happening 3 times a day, it only happened once. But today durning my run it turned off twice and I had to hold down on the button and wait for the smiley face and resync. It hard at work when it turns off because than the time is wrong and I don’t know what time it is. 

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‎08-19-2020 12:26

‎08-19-2020 12:26

@Kiera_mcl It's nice to have you on board!

 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-19-2020 17:09

In response to AlvaroFitbit

‎08-19-2020 17:09

Thank you so much!!

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