My Inspire HR won't connect to my phone's Bluetooth

[margo0]

I can't connect my inspire HR because it seems that the bluetooth doesn't work... I know it is not my phone's bluetooth because I can connect other devices. 

When I try to connect I can put the four numbers that are asked, but then it won't connect in the end. 

How can I resolve it?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @margo0. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire HR. 

In addition to the details you shared, I'd like to know if you have connected MobileTrack to your Fitbit app as well? If so, please note if you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

As it seems that you've MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

Hope this  helps. 

[margo0]

Thank you for your quick answer.

Unfortunately it still doesn't work. I have unpar my mobile tracker, updated my phone and my fitbit app, turned on and off my bluetooth and it still freez at the same point after I put the four number 😞

[MarreFitbit]

@margo0 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[dawsonsummer]

I am having the same problem. I put in the four numbers and my Bluetooth searches but never connects. Not my Bluetooth though, it is functioning with other things. Let me know if there is a solution please.