10-30-2021
09:26
- last edited on
11-12-2021
04:04
by
MarreFitbit
10-30-2021
09:26
- last edited on
11-12-2021
04:04
by
MarreFitbit
My fitbit stopped syncing so I searched online for tips to fix it. I finally just deleted the app and was going to add it back. When I went to add it, there was no fitbit app in the Play store. After some searching, I discovered that the fitbit app won't play well w/ a samsung 6 with the OS that mine has. I'm not going to buy a new phone so I can get the fitbit app! When I login on line, my profile continues to tell me that I haven't synced since Oct 17th. arrggghhh Help?
Moderator Edit: Clarified subject
10-30-2021 09:31
10-30-2021 09:31
Hi @funnygirl70 wish you'd come here first and posted. Once you removed the app, you got stuck. If you don't have Android 8 or higher, there is no app available for you and you need the app to sync. Sorry, but there is no workaround for having removed the app.
10-30-2021 09:36
10-30-2021 09:36
10-30-2021 10:23
10-30-2021 10:23
Sorry @funnygirl70 but whatever product you get, if you have a question, go to their page first. Often the suggestions found online can be misleading. We've been trying to tell people not to remove the app since this was happening to others.