help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Inspire HR won't track exercises

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2020 23:50 - last edited on ‎11-03-2020 03:10 by Fitbit Moderator

‎11-02-2020 23:50 - last edited on ‎11-03-2020 03:10 by Fitbit Moderator

My inspire HR won't track exercise. I select the exercise via the icon e.g. run. It connects to GPS but when I press on start icon nothing happens. Its the same with all exercise options. I've tried a reset and it still doesn't work.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-03-2020 03:09

‎11-03-2020 03:09

Hi @Kate_Smaldon, welcome to our Fitbit Community. I'm sorry to hear that your Inspire HR won't track your exercises. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please confirm if you tried the restart process as described in this help article. In the meantime, check out this help page, which explains how to track a workout with your Fitbit device.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes