My Inspire HR won't turn on or take a charge

[NKBoukis]

My Inspire HR stopped working over the weekend as I was wearing it.
I had noticed small glitches with the screen the last couple of weeks: normally when I raised my wrist to look at the time or my steps the screen would light up, but it wasn't do that anymore.
If a text came through on my cell and showed up on my fitbit, I would normally press the screen or side button to get rid of it, but it didn't always respond.
When I got a notification to update my tracker a couple of weeks ago, I was excited, thinking that it would fix the small glitches I was experiencing, but I couldn't download the update. I tried several times. Then on Friday it stopped responding. I cleaned it. I charged it. I tried holding the side button down as some have suggested. But nothing is working.

Has anyone else got their fitbit working again?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @NKBoukis, welcome to our Fitbit Community! I'm sorry to hear that your Inspire HR stopped responding and it won't even take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀