help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Inspire is no longer tracking anything

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2020 13:25

‎06-26-2020 13:25

My Inspire shows 0 steps for the day, but does show calories burned. It also does not show any distance or sleep information. This blank info is the same on the Inspire and on the Fitbit app. Is there some type of outage that is impacting the devices?

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎06-28-2020 06:37

‎06-28-2020 06:37

So I actually figured out the solution to my own problem! I reset/restarted my Fitbit Inspire by connecting to the charger, then pressing and holding the home button until the screen went blank. It then restarted the device (display showed the smile). Once that happened, it tracked everything again. (It didn't catch up from before, but it's working now.)

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎06-26-2020 15:59

‎06-26-2020 15:59

Mine hasn't tracked anything for 3 days now.

Best Answer

‎06-28-2020 06:37

‎06-28-2020 06:37

So I actually figured out the solution to my own problem! I reset/restarted my Fitbit Inspire by connecting to the charger, then pressing and holding the home button until the screen went blank. It then restarted the device (display showed the smile). Once that happened, it tracked everything again. (It didn't catch up from before, but it's working now.)

Best Answer
0 Votes