My Inspire replacement isn't working

[Pat2020]

After several months of corresponding with Fitbit they finally sent me a replacement inspire Fitbit. I’m having the same problems with the one they replaced that I had with the original one so this one is no better than the one I had I have the same issues that I had with the original Fitbit. I think they should refund my money back.

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Pat2020 , a refund is not something the Community can help with.  You would need to get back in touch with Customer Support to take that further.

The Community here might be able to help with the issue you are having with your Inspire, if you would like to explain it here.  You can get quick solutions to many problems just by asking here.

[Pat2020]

I received my replacement watch.  Of course, I don't know if it's refurbished or a new one.

WELL, it's not better than my original one. I'm still having the same problems with this one.  

It's still not showing:

1.  sleep data

2. oz

3. lbs

4. days of exercise

PLUS, for the days of exercise I have to go into my app on my phone and play with it to make it show the exercise on my phone.

What now?  I still have a watch that doesn't work.  No better than the one I had.

Obviously, this is a flaw in the inspire.

[Pat2020]

I did call and I spoke to someone named Andrea she gave me an email address to email her if I had any more problems and it’s a bogus email address I got it back I sent instant Fitbit a request for a new another phone number and I haven’t heard anything back from anybody it’s par for the course for this company.

[Julia_G]

Hi, @Pat2020 , I am so sorry that it is still not working for you!  Let’s try to deal with the issues one by one to see if anyone can help get you back going with your new Fitbit.

So it looks like your first issue is sleep data.  Can you let us know whether you use iOS (iPhone/ Apple) or Android to look at your Fitbit information?  That will help as a start!

It sounds like sleep data is your first important problem.  Are you getting any information?  What are you seeing?  What is missing?

the more detail you can provide, the more likely it is that someone can help.

[Pat2020]

I did call I spoke to an Andrea she gave me an email address and it’s a
bogus email address she said if I needed more assistance to email her and
it’s a bogus email address it came back failed.

[Pat2020]

First off, sleep data is not the most important thing to me.

I scrolled down on my watch and whatever was first I put.

The order is:
1 steps
2 exercise
3 minutes
4 miles
5 calories
6 250 steps every hr
7 oz drank
8 sleep data
9 lbs lost

I have an IPhone/Apple iOS.

The following information is on my phone as follows:

The steps come up no problem there.

Exercise never is correct. After 30 minutes of walking it should show each
day that I've walked that. It doesn't, it starts on a Sunday and ends on a
Saturday. As of today, Thursday it shows I've only walked 3 out of 5 days
(at least 30 minutes a day, which I always walk more than that usually 60
minutes or more); also I know that I have to walk at least in 10 minute
increments for it to record, well, I walk at least 30 minutes at a time.

When I go on my app on my phone I have to hit the + sign where it says
exercise and play with it a little and most times it will record the
correct data. It will not do it on its own.

Is there anymore information you want on the exercise.