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My Inspire will not turn on and Customer Support is unavailable

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‎11-30-2020 13:14 - last edited on ‎12-01-2020 05:40 by Fitbit Moderator

‎11-30-2020 13:14 - last edited on ‎12-01-2020 05:40 by Fitbit Moderator

I've had my Inspire for about 7 months. Last night it was acting weird. I was super busy at work this weekend so I assumed it ran out of charge even though I had charged it the day before. I put it on the charging cable, it wouldn't light up, I tried a few times and it finally showed a white line, then a smiley face, and so I went to sleep. This morning it will not turn on, it will not sync, and my phone can't find it despite turning the bluetooth off and on as I've read to try. I've tried resetting by holding it for 5 secs and 8 secs (because I read 8 works). Now when I try to reach customer support via email it says "There was trouble reaching support." 
My Flex worked great for 4 years. Hoping a moderator here can expedite support. 

 

 

Moderator Edit: Clarified subject

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‎11-30-2020 15:32

‎11-30-2020 15:32

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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