My experience with Inspire and the option given by Customer service

[DebD52]

I have been a FitBit user since 2013, when it clipped to your clothing. I upgrade to an Alta, which became to dim to read, so upgraded recently to an Inspire. The device has been extremely user unfriendly. I have to smack it hard to get any response and around 3 or 4 in the afternoon it becomes totally unresponsive. The side buttons are a joke. I contacted customer support and at first was offered an option to upgrade and a 50% off coupon. Through subsequent emails, realized I am getting a replacement. After chatting again with customer support, they insist I can only have a replacement, even though I would have spent more money on a replacement. There was a time when FitBit was the only tracker I'd consider. However after this recent fiasco, I will never purchase one again. The next track will be an iWatch. Evidently this is another example of corporate not caring whether it loses a loyal customer. What a terrible age we live in. Whatever happened to quality, reliance and good customer service??????

Moderator Edit: Clarified subject

[SilviaFitbit]

@DebD52 Welcome back to the Fitbit Community.

Thanks for sharing your experience with your Inspire and the option provided by our team. I see where your disappointment is coming from. Your feedback and comments are appreciated, we're always striving to improve our services offered. 

Our Support team provides options based in the Fitbit Warranty, be sure that we're here to assist you and help you fix any inconvenience you experience. 

Hope you can continue being a Fitbit user.