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My experience with Ionic and Inspire HR

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‎09-08-2020 15:30 - last edited on ‎09-09-2020 18:29 by Fitbit Moderator

‎09-08-2020 15:30 - last edited on ‎09-09-2020 18:29 by Fitbit Moderator

I have owned both the Fitbit Ionic and Inspire HR. Both died shortly after the warranty period. I asked for a repair estimate for the Ionic, but I was given a discount code to buy a new Fitbit watch.

 

This is disappointing from a variety of perspectives. It's grotesque to think of the waste I have in both watches and chargers. And I assume that I am likely not the only one who has experienced this cavalier attitude about the lack of longevity and durability and the contribution to waste. It almost seems as though Fitbit watches are engineered to die shortly after the warranty period. 

 

Additionally, both watches struggled with syncing, which was incredibly frustrating. 

 

Fitbit, please make a product you are proud to stand behind, support, and repair. 

 

Sincerely,

Kayla 

 

Moderator Edit: Clarified subject

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‎09-09-2020 18:29

‎09-09-2020 18:29

Hi @Zeugma, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎01-24-2023 13:11

‎01-24-2023 13:11

I received a Fitbit last year for Christmas.  Got a new phone for Christmas this year. Fitbit wouldn't connect... followed customer support... now it's stuck on the factory reset start screen and is 10000% useless.  The response I got was the same..... oh, looks like it's out of warranty here's a 35% discount on a new one. NO THANKS.  Super disappointed google.  

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