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My experience with the Inspire Hr

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‎03-02-2023 09:15 - last edited on ‎03-02-2023 16:10 by Fitbit Moderator

‎03-02-2023 09:15 - last edited on ‎03-02-2023 16:10 by Fitbit Moderator

I want to spend my time reaching out to as many people as possible so that they do not buy a Fitbit Inspire HR.  It cannot go into a pool as advertise and the pins fall out of the band causing people to lose them. 

 

I bought two - one for me and one for my mom.  The first one fell off my wrist due to a known defect in the pins but since I could not locate the watch the warranty was void and I was offered a discount to buy a new watch.  My mom gave me back hers but I left that sit in a drawer for two years because I didn't want to risk losing it again.  I booted it up and wore it for a week and loved it again.  I took it swimming for 15 minutes.  It then malfunctioned and will not turn on.  Also, a known issue.  But since it is outside the warranty, offered a discount again to buy another one.  Why on earth would I invest in another Fitbit after I bought two with known malfunctions happening and the response from the company is that the US has a 1 year warranty period and there is nothing that can be done?!  So in summary, DO NOT BUY A FITBIT INSPIRE.  So many known issues if you read though other posts.  Hope I help you save money and frustration 🙂

 

Moderator edit:  updated subject for clarity

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2 REPLIES 2

‎03-02-2023 09:17

‎03-02-2023 09:17

Just a follow up... all troubleshooting options of cleaning and rebooting have been completed with customer service.  It is dead, dead.  Landfill time. 

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‎03-02-2023 15:34

In response to A-nnie

‎03-02-2023 15:34

My wife got one from her daughter, but then it quit. She got another one (from another daughter) but decided to get a Garmin after a while. I inherited the Inspire 2 and started using it to track my workouts. Loved it until today, where half way through my workout my heartrate just sort of fell off... I checked with the monitor on the exercise machine and it was right in the middle of my aerobic zone, but the Inspire 2 was saying 102... 103. I took it off in disgust, and it kept reading 104... 103... I rebooted it, now the green light is out and it won't even try to display heart rate. It's pretty tough, though; I pitched it across the exercise room (nobody else was in there) and it looks no more worthless than before I threw it. Sucks!

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