My friends have gone!

[cherry0blossoms]

Please can anyone help... 

When I go to community then friends they have gone nothing there.

But when I go to my account I'm still friends with them.

I have logged out and back in still nothing. 

[Odyssey13]

Hi @cherry0blossoms  which phone do you have and which platform? Android, iOS or Windows. A friend of mine discovered yesterday that her phone is no longer compatible and her Android system is too old to get all the features she once had. Could be something similar happened to you. She went to her computer and was able to find her friends on her contact list, so they weren't lost, but merely not visible on her phone, which sounds like the same thing you did.

[cherry0blossoms]

Hi @Odyssey13 

We have a Huawei mobile and have tried it on the kindle and still it doesn't come up.. 

[Odyssey13]

Your phone on the list of compatible devices? click to check

from that page: "Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 11 and higher, Android OS 7.0 and higher, or Windows 10 v1607 or higher. Search below to see if your phone has been fully tested for compatibility." My friend has Android 4.4.1 and a Samsung Core Prime, so her phone isn't going to do everything it used to.