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My heartbeat has stopped working

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My inspire 2 has stopped logging my heartbeat, do I have to have premium for this to work, because it was when I was with premium but I cancelled and now it’s not working. 

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Hello @Staffiedogs3 

 

I know from reading through the threads that some individuals experienced a change after the latest update on their Inspire 2 as your. It’s been noticed that some experienced the On Wrist mode on their Inspire 2 changed to On Clip mode during the update for some reason. Maybe that is what has happened in your case as well. Worth looking to find out….

Check make sure that your Inspire 2 is not set to On Clip mode. This is because when Inspire 2 is set to On Clip, certain features are turned off, including heart-rate tracking, automatic exercise tracking, Active Zone Minutes, and Water Lock. 

 

Your Inspire 2 should be set at On Wrist to enable the features you need. You need the heart rate enabled to see details of your sleep to include the sleep tracking.

 

To check the settings press and hold both buttons on the sides of the device. You'll get a list of settings. Swipe up until you get to the last one. That's the setting for "On Wrist" or “On Clip". Tap on that, if you need to change it. 

 I hope that was all that was wrong and changing it back to the correct settings will get you back up and running with tracking heart rate. 

 

😃 Hopefully this gives you the best answer to your current issues and resolved the problem. Please come back and let me know if it worked out for you. 

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Thank you for that, I actually got it sorted yesterday, not sure how I did it but it’s now up and running. I will keep your reply just incase it goes wrong again. Never had any of this trouble with my various other fitbits, just this one. 👍🏻😀

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Thank you for your reply, I actually got it working yesterday, not sure how. Anyway I will certainly keep your reply for future reference. Thanks 👍🏻😀

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Awesome news @Staffiedogs3!! 😃 I’m happy your up and running again!! Happy Stepping 

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Thanks that worked for me.

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😃 I’m thrilled that worked for you @demelican!! Enjoy the rest of your evening and as always Happy Stepping! 

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