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My inspire HR is not working

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‎12-20-2021 21:30 - last edited on ‎12-21-2021 14:42 by Moderator Alum

‎12-20-2021 21:30 - last edited on ‎12-21-2021 14:42 by Moderator Alum

I have an Inspire HR and my display screen won’t work 

I have been trouble shooting for the last 5 and a half hours

i have up dated the device updated the app, synced the device, restarted the watch and the phone. I even removed the device from my account. 
I can reboot the device by holding the button for 10-12 seconds and the smiley face appears. 
when updating device the update bar showed progress on the watch as well. There for I know the screen works. But that’s all it will do. 
I tried to add the device back on to my account after deleting and rebooting everything. However now it won’t show the code on the display so now I can’t add it back on. 
ive played with settings for it and I just don’t know what to do anymore. 
This is extremely frustrating! Any suggestions are welcomed!?!

thank you in advance 

 

 

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‎12-21-2021 14:41

‎12-21-2021 14:41

Hi, welcome to the Fitbit Community forums, @Jaimie.Graham. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Inspire HR and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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