My inspire hr will not display

[Karenb018]

I bought the inspire hr about three months ago. No problems until I charged it the last time. It will not display time with my wrist movements. It will if i press button. Also it will just vibrate and not display texts as before. 

[henaddict]

My Inspire HR has a blank screen totally  but it's still syncing with my mobile and recording activity.  Help, please.

[clodzinski]

This just started happening to my Inspire HR, did you ever get advise how to fix the problem?

[Lovando]

I don't have an iPhone and the same is happening to me! My HR is only 3 months

[Lynn135]

Mine has done this as well after last night's charge.  Did you get an answer?

[clodzinski]

I have not gotten a response and I can't find anywhere FitBit has addressed this issue.

[Lovando]

I called yesterday, is going to be replaced! So...yay!

[GailBG]

What number did you call?

[Lovando]

8776234997 sorry, the first one was wrong

[GailBG]

Thanks Lovando...I'll try it.

[GailBG]

I think I have solved the problem on mine.  I put it on the charger and held the side button till it went off, kept holding until a happy face appeared.  It then showed more steps, calories, etc.

Hope this helps everyone else😊!!

GailBG

[Lynn135]

That worked for me as well!

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

I would like you to try restarting your Inspire or Inspire HR and continue checking if your display works normally after this. 

I've noticed that some of you already contacted our Support team and you were given a replacement, please continue the communication through email. Remember that each case is reviewed individually and the option give is based in the Fitbit Warranty. 

I'll be around if you need further assistance. 

[Tracylovejoy]

I am having the same issue with my HR. Complete blank screen but still tracking

[clodzinski]

I have restarted my Inspire HR and it still won't display with wrist movement

[SilviaFitbit]

Welcome to the Community @Tracylovejoy. Thanks for the details mentioned. Could you confirm that you've tried restarting your Inspire HR? 

Thanks for confirming the troubleshooting performed @clodzinski. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

[Tracylovejoy]

I was able to get it to reset and it appears to be working fine now.

Regards,

Moderator edit: Removed personal information 

[05DogMom]

Thank you, it worked for me. 

[SilviaFitbit]

Thanks for getting back @Tracylovejoy. I'm glad to hear that you got it working. 

Welcome to the Community @05DogMom. Thanks for sharing in the Forums that it worked for you. 

I'll be around if you need further assistance. 

[clodzinski]

It did NOT work for me. 😡

Sent from my iPhone