help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My new step goal won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2022 12:09 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎01-23-2022 12:09 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

I have tried to change my daily step goal amount on my phone app but it keeps reverting back to my old goal. What am I doing wrong? My phone is an iPhone SE (2020). My operating system is up to date. I have tried to follow the answers given but it will not keep the change.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-29-2022 05:16 - edited ‎08-08-2023 12:03

‎01-29-2022 05:16 - edited ‎08-08-2023 12:03

Hi there, @KarenR1. Welcome to the Community Forums. Thanks for trying to troubleshoot this inconvenience before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can continue helping assisting you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes