help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My order is taking too long to ship

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2024 12:35 - last edited on ‎03-01-2024 02:40 by Fitbit Moderator

‎02-28-2024 12:35 - last edited on ‎03-01-2024 02:40 by Fitbit Moderator

I placed an order for the Inspire 2 on 11th Feb 24, and have been told now it won't be shipped until 15th March. Has anyone else had such an issue? Not happy for having to wait a month for my order to be shipped... customer service haven't been very helpful either, just parroting the same info over and over 'it's on back order' 'sorry for the inconvenience' 'your feedback will be taken on board' 🙄

Moderator Edit: Clarified subject

Best Answer
Labels:
1 REPLY 1

‎03-01-2024 02:42

‎03-01-2024 02:42

Hi there, @cannygirl32. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the delay in your order for the Inspire 2. We‘re taking your comments and sentiments in regards to our products and services into consideration.

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your replacement status.

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there. 

Thanks in advance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer