help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My steps isn't working. It seems stuck

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2019 10:05

‎06-15-2019 10:05

I've had my Fitbit for 2 weeks and my steps aren't calculating 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-16-2019 03:00

‎06-16-2019 03:00

Hi @Nancyem  Try restarting your Fitbit several times and see if it counts your steps over th mext day or two. If it doesnt start to count again, please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
3 REPLIES 3

‎06-16-2019 03:00

‎06-16-2019 03:00

Hi @Nancyem  Try restarting your Fitbit several times and see if it counts your steps over th mext day or two. If it doesnt start to count again, please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-17-2019 02:58

In response to NellyG

‎06-17-2019 02:58

It worked. Thanks

Best Answer

‎06-17-2019 03:21

In response to Nancyem

‎06-17-2019 03:21

Yee haaa! Fantastic!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer