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NEW Inspire HR -cant charge at all!

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‎03-29-2019 18:27

‎03-29-2019 18:27

just got my new Inspire HR today! i have tiny kids wrists and my old fit bit caused me pain..so im happy with the overall comfort of this one! however...when i alingn the fit bit to the magnetic charger,it doesnt show it charging...nothing! i did set it up and sync when i got it..but wtf??? i mean i cant be that dumb...its a magnet only goes on one way..tried several power blacks ec..nothing..is my charger messed up?? tips please!

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‎03-29-2019 18:37

‎03-29-2019 18:37

Hi @Hellcat73  Sometimes my charger takes a little wriggling after it has attached magnetically to get it to make contact. Fitbit recommend you dont you use a power block, but use either your computer or a wall charger, so give one of them a try. If you continue to have problems then either return it to the store you bought it or contact Support (link in my signature

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2019 08:57

In response to NellyG

‎03-30-2019 08:57

i contacted online chat support,and I tried all methods,yes i used several wall chargers etc..and we tried a rese but that didnt read/work,so we concluded its the charging cable,they kindly are sending me a replacement charger! thank you,i hope this is the issue!!! stay tuned

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‎03-30-2019 10:09

In response to Hellcat73

‎03-30-2019 10:09

I'm having same issue with my just out of box inspire. Already figured it must be the charging cable. I'll try the support chat route too I guess. Thx

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‎03-30-2019 14:22

In response to OldSP

‎03-30-2019 14:22

Similar problem with my Inspire HR.. The charger will not stay connected to the tracker.  After a lot of  juggling to get a charging connection, I have to tape it in place or the charger disconnects as soon as I set the tracker down. It's getting very frustrating.  My Alta HR was a snap.

 

A second issue is the length of the charger cable. I do not have a single wall outlet or computer USB port that is low enough that the tracker can be laid down while charging. I have to set up something else to make either of them manageable. Trying to get these two items working as they should is making me pretty unhappy with Fitbit and I loved them before.

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‎07-28-2019 13:28

In response to tulperm

‎07-28-2019 13:28

I've had my Inspire for a few months and just this week it wont charge. After carefully inspecting the cord I found that one of the prongs is pushed in. I cant get it to come back out either. I will be contacting Fitbit help today as well. See the prong closest is the one that's pushed in and wont connectSee the prong closest is the one that's pushed in and wont connect

 

MamaRayna4
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