New Fitbit Inspire HR won't update

[MKBurnett]

I've just purchased a new Fitbit Inspire HR as my husband has had pretty good success from his. We've tried syncing it on my phone, which I've just found out is not compatible (Honor 7) although it was able to pick up but it will not let it update. We've tried updating it through my windows 10 laptop and his Samsung S9 that he uses with his, but the update just keeps on failing. We've read the forums on here and we've tried resetting the device a number of times, re-set the device up through the laptop and his S9 and still the update just won't work.

[ayerezgi]

Thank you very much for the answer 🙂 !

[RicardoFitbit]

You're welcome @ayerezgi thanks for your reply!

I'll be here if you need anything else related with Fitbit or if you have any additional questions. I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around.

[XinQian]

I just bought a new inspire and it is not

updating, failed at 6%. We have reinstalled the apps on iPhone 7, paired the Fitbit correctly, reset the fitbit and connected to the phone many times. Nothing is working. Please advise 

[RicardoFitbit]

Hi @XinQian, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for the details that were shared in your post and for troubleshooting this prior to posting. I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

Keep me posted and let me know if you have any additional questions.

[-kls]

Just got the Inspire HR. Version shows as 3001.40.60, update repeatedly fails at 4%. I have tried all of the reset/restart processes, including trying to sync from another device, without success. The next step said to contact customer support and it brought me here. Please advise how to resolve this issue. Thank you. 

[Argh90]

I have tried EVERYTHING to update this thing and nothing! What is the secret or should it just be returned??? 

[canadianasain]

I'm also having the same problem.  I've tried resetting my phone, my pc and uninstalling and re-installing app.  I've already lost data of restarting the app as well.  Very frustrating!

[SunsetRunner]

Same.