Hi
I recently brought a Fitbit Inspire HR as my Flex 2 was showing it's age a bit, and also because I was given a rather nice load of Amazon Voucher for my birthday.
So, the package arrived yesterday. I put it on to charge and to set it up. Well, I've been able to charge it up with no problem (although the charging cable is somewhat on the short side methinks....), but set it up???? Nope, nada, not a thing. 24 hours later and it still isn't set up. I've tried on my phone and also my Kindle. My phone is a Samsung Galaxy J4+ which is running Android 9.0. Sometime it says that my phone Bluetooth isn't on (it is, permanently), other times it says that my tracker isn't switched on - well, it was when it started trying to locate it on the Bluetooth, but it takes so long that it switches off. It also says that it needs to be on the charging cable the whole time, even though it is now showing as fully charged.
When it's been trying to pair, I've been keeping an eye on my phone bluetooth settings and it ends up saying that the tracker isn't in pairing mode. I assume that it is as I've followed the instructions to the letter.
I decided to try paring it to my Kindle as my phone isn't on the (what seems to be a very small) list of compatible phones, even though it is running the most recent Android version. So, I go on to my Fitbit app on my Kindle, tell it I want to add a new device, it takes me to the screen for me to choose which device so I choose 'Inspire HR'....and it immediately takes me back to the first screen.
What's going on?? Why can't I set this device up??? As I said, I followed the instructions to the letter, so I hope you can advise me what to do other than asking if I've tried various options - as I've tried them all!!!
Please tell me that I haven't wasted the Amazon birthday vouchers I was sent???
