New Fitbit Inspire showing up as a Flex 2 under Bluetooth devices - will not sync

[hclew89]

Today I received a new Fitbit Inspire and was able to charge it up easily enough. When I went to pair it to my phone via the FitBit app, I noticed every time I tried to setup the Inspire device, it took me right back to the device selection screen. I restarted the Fitbit, my phone, the app and also disabled/re-enabled Bluetooth and got the same results.

I looked under my Bluetooth settings for paired devices and noticed that my Inspire was showing up as a Flex 2 rather than an Inspire. As a test, I went back into the FitBit app and said I was installed a Flex 2 instead, and sure enough this time it took me through the setup process, and even said it found my tracker. However, when it comes time to double tap my device to confirm the pairing, the Inspire does nothing... probably because it's not a Flex 2. Is there a solution to this problem?

[Odyssey13]

Hi @hclew89  sure sounds like your Fitbit is confused. You'll want support for certain.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1