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New Fitbit inspire HR not getting synced up with phone, notifications aren't working

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‎01-19-2020 09:52

‎01-19-2020 09:52

Hi there! 

 

I just purchased a new Fitbit inspire HR last week. It was working absolutely fine till this week. Now it doesn't pair with my phone, notifications doesn't show up on the band and the touch responsive also doesn't respond on the screen. 

 

I've have given app permission and every thing. I've also restarted my phone many times. It doesn't work at all. 

 

Any fix for this? Any solution for this?

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3 REPLIES 3

‎01-21-2020 09:05 - last edited on ‎01-21-2025 07:49 by Fitbit Moderator

‎01-21-2020 09:05 - last edited on ‎01-21-2025 07:49 by Fitbit Moderator

@SuryaTeja It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Inspire not working as it should and thank you for troubleshooting this issue. Since the screen isn't working I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-21-2020 12:24

‎01-21-2020 12:24

My HR won’t sync with my iPhone .  Text message notifications worked the first week and then stopped.

 I traveled out of the country this weekend and it wouldn’t sync with my phone at all. I didn’t bring my watch because I thought I could count on the Fitbit - bad decision on my part! 

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‎01-21-2020 16:25

‎01-21-2020 16:25

I'm having the same issue

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