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New Inspire 2 won’t charge

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‎02-07-2022 06:03 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

‎02-07-2022 06:03 - last edited on ‎12-18-2022 22:51 by Fitbit Moderator

Hi all. My brand new inspire 2 will not charge. I’ve read over the forums about the cleaning, alignment, vibration when attached (which it has never) and still nothing. I’m at 2% now & very disappointed with this purchase. Is there anything I’m missing before I return this product for another brand? 

 

Moderator Edit: Clarified subject

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‎02-09-2022 19:19

‎02-09-2022 19:19

Hi there, @LaraJ8. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your new Inspire 2.

 

Thanks for following the recommendations provided here Why isn't my Fitbit device's battery charging?

 

In this case, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected. Our team will let you know what your options are at this point. 

 

We hope your issue is solved soon. 

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