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New Inspire HR not turning on

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‎01-09-2020 23:30 - last edited on ‎01-10-2020 14:35 by Moderator Alum

‎01-09-2020 23:30 - last edited on ‎01-10-2020 14:35 by Moderator Alum

Just bought my first fitbit, followed the instructions and charged it, just had a black screen with  a white line, went on here for advice and did reset. Now just have a black screen? Doesn't do anything when I turn my arm towards me, havnt seen a clock or anything at all? Not the best start so sent to BT to return faulty and apparently I need a fault code from fitbit to be able to return this, really disappointed 1st and last for me.

 

Moderator edit: Subject for clarity

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‎01-10-2020 14:31

‎01-10-2020 14:31

Welcome to the Community Forums @Debbie85.

 

We appreciate the time you've taken to research and troubleshoot this situation prior contacting us. You did a great job, sorry to hear this didn't work. I've requested a case for you, our team will be contacting you via email shortly.

 

Let me know if you have questions about it. 

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