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New Inspire HR stopped working after update

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‎05-27-2020 17:32 - last edited on ‎06-01-2020 12:13 by Fitbit Moderator

‎05-27-2020 17:32 - last edited on ‎06-01-2020 12:13 by Fitbit Moderator

Today I bought an Inspire HR. I charged it and during set up it needed an update. During the update, it said it ran into a problem and I should restart the Inspire by holding the side button until I see a smiley face.

I did that. My phone said the set up was complete, but now my tracker will not turn on. It is a black, unresponsive screen. I'm disappointed. Please advise or I will return it tomorrow.

Thank you.

 

 

Moderator edit: updated subject for clarity

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‎06-01-2020 12:16 - last edited on ‎03-12-2025 05:56 by Fitbit Moderator

‎06-01-2020 12:16 - last edited on ‎03-12-2025 05:56 by Fitbit Moderator

@kerrigood It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your Inspire HR not responding after the update and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

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