help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Inspire HR will no longer sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2020 15:48

‎03-11-2020 15:48

Got this device yesterday. All was working fine but now it will not sync with my phone. Have tried resetting device and turning Bluetooth off and on also turned phone off and on. Never had this issue with my Flex device and don't know how to fix. Please help.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-12-2020 08:30

‎03-12-2020 08:30

@Sarahrr Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Inspire HR not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎03-12-2020 17:17

In response to AlvaroFitbit

‎03-12-2020 17:17

Thank you for your quick response. I had already tried all your suggestions as the device worked fine originally, it was only after a day's use that it stopped syncing. By some strange chance, it started working ok earlier today and has been fine ever since. Will keep my fingers crossed that this happy situation continues.

Sent from Yahoo Mail on Android
Best Answer
0 Votes