New Inspire HR won't turn on

[charbokim]

I ordered my device last week, just came in today (08/30) and it won't turn on. I am charging it,  I held down the button for 5 seconds, nothing. I pressed the button 3 times within 8 seconds, nothing. I don't see a smiley face or the fitbit logo. The screen is completely black. Help please!

[Dawnners]

What type USB port is it plugged in to? If it's a lower power one it may not be working / charging?

[charbokim]

I used the one that came with my phone and then I tried using  my laptop. 

[SWlmsn]

Did you get this issue resolved?  I'm experiencing the same thing right now.

[charbokim]

No, I just returned it after a few days of nothing working.