08-26-2020 12:40 - last edited on 08-28-2020 14:48 by LiliyaFitbit
08-26-2020 12:40 - last edited on 08-28-2020 14:48 by LiliyaFitbit
I just received my new Inspire HR tracker after my Charge 2 died.
I plugged it in to charge and started the set up process. It got to about 62% and started an update. Every time I checked it said the update failed and the progress bar on the screen stopped moving. Its now gone off completely, I am unable to turn it back on, reset or even get my app to recognise it (I removed it from the app to try the set up again).
Moderator edit: subject for clarity
08-28-2020 14:47
08-28-2020 14:47
Welcome to the Fitbit Community, @CatD17.
I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with updating your new Inspire HR. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
08-28-2020 18:24
08-28-2020 18:24
Same issue, tried updating five times, got to the end and failed. I thought maybe this update would fix the horrible battery life
08-30-2020 17:31
08-30-2020 17:31
Welcome to the Fitbit Community, @Jenniferbow.
Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your efforts and the additional details. If you're unable to update your device's firmware, please follow the troubleshooting instructions at Why can't I update my Fitbit device?
To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?
Let me know how it goes, I'll be around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-01-2020 16:36
09-01-2020 16:36
09-02-2020 16:42
09-02-2020 16:42
Hi @Jenniferbow, thank you for your reply.
I am sorry to hear the issue persists. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.
Let me know if you have any questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
09-02-2020 17:49