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New Inspire not syncing with phone

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‎01-10-2020 12:45 - last edited on ‎01-12-2020 07:59 by Fitbit Moderator

‎01-10-2020 12:45 - last edited on ‎01-12-2020 07:59 by Fitbit Moderator

My inspire is brand new.  It is completly charged.   Trying to sync it to my phone via the app and it keeps telling me it cant find it. I've already 

 

Restarted my phone

Turned bluetooth on and off

Nothing else is near it

 

What am I doing wrong?

 

When I go into my phones bluetooth settings it shows the inspire as am available device?

 

 

Moderator edit: updated subject for clarity

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‎01-12-2020 07:59 - last edited on ‎01-21-2025 08:57 by Fitbit Moderator

‎01-12-2020 07:59 - last edited on ‎01-21-2025 08:57 by Fitbit Moderator

@Cdc210 Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your Inspire not syncing with your phone and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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