help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New firmware coming soon?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-09-2019 05:48

‎05-09-2019 05:48

Direct question to the admins: Is a firmware update coming soon to address the count step issue?

 

There are many complaints, and soo far we only received a friendly dance-around-the-bush from you guys. I realize that you depend on product mangers and software developers, but with so many complaints about the step count, we deserve more than that. So, again, when can we expect a FW update that addresses this issue?

Awaiting your response. 

Best Answer
Labels:
3 REPLIES 3

‎05-10-2019 13:38

‎05-10-2019 13:38

No one will know this until it is announced. They never announce it early

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎05-10-2019 14:21 - edited ‎05-10-2019 14:22

‎05-10-2019 14:21 - edited ‎05-10-2019 14:22

Hi @fkemper thanks for posting your question here. Thanks for jumping in @WendyB.

 

In regards to your inquiry, I don't have an specific time frame of when we'll release an update, or if this will be to improve specifically the accuracy of steps. If  you're having issues with the accuracy of the Fitbit Inspire, we suggest to follow the steps here.

 

I'd like to have more details about what is the discrepancy that you have in your daily activities. This is to give you a hand with that and work together to find a resolution if this applies.

 

Keep me posted I'll be around.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎05-11-2019 04:55

In response to YojanaFitbit

‎05-11-2019 04:55

Hello @YojanaFitbit thanks for the response. This is exactly what I mean. You dance around the bush. "If  you're having issues with the accuracy of the Fitbit Inspire, we suggest to follow the steps here."

Of course I have issues. Please track back in this forum and you'll see many of your customers complained about the same issue, and all we get is your "we suggest to follow the steps here"

This will not cut it.

I know it is not your fault, but we deserve a company that stands behind it's product AND customers.

Recognize, acknowledge and correct. It is that simple.

Thanks.

Best Answer