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New fitbit Inspire stays on fitbit.com/setup

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‎09-13-2019 04:56

‎09-13-2019 04:56

Setup new inspire, charged it, and it syns.  It will reset, but the screen stays on fitbit.com/setup

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‎09-13-2019 06:14

‎09-13-2019 06:14

That message suggests that it's not connected to your account so the setup must not have worked. I would try going through the setup again.

 

In the app, select your profile picture at the top left which goes to your account details. On there select "set up a device". Select Inspire and follow the prompts. Hopefully this time will be more successful 

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2 REPLIES 2

‎09-13-2019 06:14

‎09-13-2019 06:14

That message suggests that it's not connected to your account so the setup must not have worked. I would try going through the setup again.

 

In the app, select your profile picture at the top left which goes to your account details. On there select "set up a device". Select Inspire and follow the prompts. Hopefully this time will be more successful 

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‎09-13-2019 07:29

In response to SteveH

‎09-13-2019 07:29

Thank you very much. It now works.

Carsu
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