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New inspire HR won’t connect along with my charge 3

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‎03-19-2019 21:17

‎03-19-2019 21:17

I want to have both inspire hr and charge 3  connected to my account so I can switch depending on my activities or charging status  etc. In the past I have had owned several devices such as Charge, Alta, flex, blaze and had then all connected simultaneously so I could switch freely and they would sync together. Now I have the inspire HR and the app made me “switch” and effectively remove my charge 3 in order to add the device. Is Fitbit going to fix this. The customer service told me to create a new account. Lol that is funny. My steps and activities would never sync to one account. Please help. I hate to return this 😞

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4 REPLIES 4

‎03-19-2019 22:33

‎03-19-2019 22:33

Hi @Lolalaina, welcome to the community.

 

Unfortunately Charge 3 and Inspire can't currently reside together on one account (taken from here), this is due to compatibility issues. Hopefully this is something Fitbit are working on though.

 

I've found a similar feature suggestion you may wish to cast your vote on, I know it doesn't mention the Inspire but it would still apply to that.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-20-2019 15:12

‎03-20-2019 15:12

Lol I literally just bought an inspire he today..i also have the fitbit versa and the blaze and it will not allow me to add the inspire hr without removing the versa..i was told.what you were to either remove versa and add inspire he and do that manually back and forth or set up another account using another email which does not help me when I have other programs liked to my devices..i am frustrated too because no where does it say on the inspire he box that you cannot use it with versa or charge hr etc Fitbit needs to do a better job of marketing to let people know this up front

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‎03-20-2019 22:56

In response to N8teGee

‎03-20-2019 22:56

I asked this question from customer support. I wa told my versa and the inspire could be on same account. Went to set up today and wont work. I dont understand how they would reply yes it will work, so i purchase and it doesnt

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‎03-21-2019 02:24

In response to leanb

‎03-21-2019 02:24

The same thing happened to me I went and purchased it not knowing that they were not compatible and I went to add the Inspire HR to my Fitbit account that also has the Versa and Blaze it wouldn't worked which is why I called customer service only to find out that they cannot interface they state that the Inspire HR could not be on the same account as a versa that I would have to remove one and add another and each time I wanted to use the opposite one I would add it back and remove the other that's awful lot of back and forth and if my account won't link then there's no sense in having the other.

Sent from Yahoo Mail on Android
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