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New inspire does not connect with IOS phone

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‎06-15-2019 00:47

‎06-15-2019 00:47

Hi

 

i just bought a new Inspire device. I followed all setup instructions i.e. downloaded the fitbit app, charged the fitbit device, enabled bluetooth on the iOS phone. 

 

I disabled and enabled the bluetooth option on the iOS phone a few times.

 

The fitbit screen only displays go to https://fitbit.com/setup and does not change after touching the screen.

 

I also tried a iOS tablet and a Windows 10 laptop.

 

Thanks for your advise.

 

 

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‎06-15-2019 00:52

‎06-15-2019 00:52

How far through the setup process in the app are you getting? Do you get to the point where it asks for the 4 digit code?

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