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New out of box Inspire HR won't charge

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‎08-16-2020 11:21

‎08-16-2020 11:21

I got my new inspire hr yesterday.   I get it to charge for a few hours so tried to set up.   Got message that not enuf battery to do update/setup. So I put it back on the charger and went to bed.  This morning....dead.  won't charge.   No lights.  Nothing.  Tried plugging into different USB ports, different outlets,  etc.  Still nothing.    What now?

 

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‎08-18-2020 11:29

‎08-18-2020 11:29

@LS1958 Welcome to the Fitbit Community!

 

Let me help you with your unresponsive device and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-18-2020 11:34

In response to AlvaroFitbit

‎08-18-2020 11:34

Thank you. I already requested and received authorization to return the
item. But will hold off on sending it back until I hear from your team
first. Thank you again.

Ls
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‎08-18-2020 12:19

In response to LS1958

‎08-18-2020 12:19

@LS1958 thank you for your reply.

 

Thanks for giving our Support team a chance. Hopefully they will be able to get you back on track.

 

Keep me posted!

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-18-2020 12:24

In response to AlvaroFitbit

‎08-18-2020 12:24

I was unable to reboot or start the fitbit. I will proceed w return.
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