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New replacement inspire HR not charging

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‎05-28-2020 21:12

‎05-28-2020 21:12

Just received a replacement Inspire HR and it won't charge.  The green light on the back is on, but when I put the device on the charger it doesn't do anything -- no vibration and no indication that it is charging.  Black screen.  Help.  

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‎05-29-2020 00:57

‎05-29-2020 00:57

Hi, @Jan866 , have you tried leaving it charging for two hours even it doesn’t seem to be charging, then trying the restart again?  That’s what I would recommend.

 

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Sense, Charge 5, Inspire 2; iOS and Android

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