New synching issue with Inspire HR and iPhone

[debleo]

In the past week, my Inspire HR stopped synching to my iPhone THREE times for no apparent reason. I have to go through all of the troubleshooting steps and then eventually restart my Inspire. It didn't work this time. My guess is that there is a software issue with the latest iOS and the Inspire HR. If there is, it would be nice if the folks at Fitbit informed us and were working on a fix. My Inspire isn't even a year old.

[AlvaroFitbit]

@debleo Welcome to the Community. 

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.

Hope this helps.

[debleo]

I have had to do this EVERY SINGLE DAY the past week in order to get my Inspire HE to sync to the iPhone app. It can’t find the tracker to sync.  When I awaken, I sync to my app and that works, but it's the only time it works each day. Then I have to turn Bluetooth off and on; then I have to attach my tracker to the charger and push the button for it to reset. This morning, I had to go through this process twice. Then, out of the blue, my Inspire HR syncs to my iPhone. This tells me that you have a software issue that you need to resolve. I can’t believe that I am the only iPhone/inspire HR user reporting this issue. I have included screenshots - first it tells me it can't find the tracker, then after I troubleshoot it, it says syncing is taking longer than usual, but it doesn't complete. The other screenshot shows that it synced this morning.

[AlvaroFitbit]

@debleo thank you for troubleshooting this issue and sharing these screenshots.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.

[Cmcq]

I had the same problem for several weeks. I finally called them after trying every fix (many times) that I’ve read about in these forums. The person I spoke to recognized after trying all the steps yet one more time that the problem was with the tracker and they are going to replace my Inspire HR. I had it just a year when it started being unable to sync or pair with my iPhone 6s. At first they made it sound simple. They would send a new one. Then the next day I had to provide a copy of my receipt. Ok... Did that. Then they wanted the Inspire HR back so here’s hoping that “once they receive it” Fitbit will send me a new tracker. 🤞

[AlvaroFitbit]

@Cmcq thank you for sharing your experience.

Usually when Support ask for the device back is to investigate the issue and see what can be done to correct this. Still keep Support informed when your tracker has reached the warehouse so they can continue with the process.

See you around.

[B3rd]

@Alvaro--

While my Inspire HR is much older than the others on this string, this issue has only been happening in the last 6-7 months.  I have tried these steps [@debleo] numerous times ...my Inspire HR stopped synching 17 May.  See below:

Ace 2, Ace 3, and Inspire series

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.  DONE
2. Connect your device to the charging cable. DONE
3. Press and hold the button or buttons on your tracker for 5 seconds.  DONE, it ALWAYS takes much longer than 5 seconds for the below step to complete.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.  My tracker NEVER VIBRATES after I see the "Smile" icon. 

[B3rd]

@Alvaro--

While my Inspire HR is much older than the others on this string, this issue has only been happening in the last 6-7 months.  I have tried these steps [@debleo] numerous times ...my Inspire HR stopped synching 17 May.  See below:

Ace 2, Ace 3, and Inspire series

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.  DONE
2. Connect your device to the charging cable. DONE
3. Press and hold the button or buttons on your tracker for 5 seconds.  DONE, it ALWAYS takes much longer than 5 seconds for the below step to complete.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.  My tracker NEVER VIBRATES after I see the "Smile" icon.