No Max heart rate in chart

[SolusUmbra]

When I exercise there is the chart that shows how high I got my heart rate and how it changes during the exercise,

but when I look at the normal heart rate chart that tracks it all day it doesn’t show this anymore . Like today it shows I had a high of 148 durning exercise but the main chart doesn’t go higher then 130. This seems like a resent change because I remember it showed correctly not long ago.

 

 

[AlvaroFitbit · Accepted solution]

@SolusUmbra Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Thank you for reporting this. The team is aware of this issue and working on a fix for all affected users. I do appreciate your patience in this matter while it gets resolved.

I'll be around.

[SolusUmbra]

Thank you for the heads up. Glad to know I’m not going crazy. 

[SolusUmbra]

Is there still no fix for this issue? 

[LZeeW]

@SolusUmbra   I think I have an explanation for you.  First, when you look at your heart rate on the 24 hour graph, try rotating it to landscape view.  It's a lot easier to read.  Also, when you lightly press and hold, you will see a heart rate number for that point in time.  That number is an average heart rate over a FIVE minute interval.  When you look at a heart rate graph from the exercise details you posted, that is an average over a one minute interval.  Your graph on the exercise details varies from minute to minute.  That 148 bpm just didn't last long enough for it to show in your Today graph.

These graphs are behaving like they are programmed.  I don't see this as a problem to be fixed.

[SolusUmbra]

It use to show it, and they acknowledged that this was a problem, so not I'm ready to give up just yet.