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No credit for active minutes

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‎01-14-2020 14:26

‎01-14-2020 14:26

I'm not getting credit for active minutes when I swim and I'm in the pool most days.  Also, I'm not getting credit for achieving my goals each day.  Can someone help?

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‎01-17-2020 07:20 - last edited on ‎01-21-2025 08:10 by Fitbit Moderator

‎01-17-2020 07:20 - last edited on ‎01-21-2025 08:10 by Fitbit Moderator

@mcath It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your missing active minutes and goals. Regarding the active minutes they are granted when your tracker detects an intense activity (based of the movement detected) and it has to be for at least 10 consecutive minutes. If you stop then active minutes may not be counted. You can read more about how they are calculated here.

Regarding your goals, could you elaborate on this? What it is that isn't being detected or counted? Could you share a screenshot of what you see on your account?

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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