No display on my Inspire 2

[lilybelle51]

I've had my inspire a year and a week and first the screen froze. Now there is no display at all. I've tried charging it and holding the sides in . I've done this 10 times in the last hour. I also tried changing the click face twice and still a blank screen. It's still counting steps on my phone app.  Any other advice pls? 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @lilybelle51 

I understand that restarting your Inspire and changing your clock face hasn’t resolved the frozen screen issue. Maybe it might work to set up your Inspire as a new device would work since it apparently is still syncing your data. Before trying to set it up as a new device I’d sync your Inspire one final time before beginning. 

Setting up your Inspire as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync. 

To set your Inspire up again as a new device please follow these steps closely: 

1. Remove the Inspire from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Inspire is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Inspire if your able to
6. Open the Fitbit app, tap your profile picture > Set Up a Device.
7. Select the Inspire and follow the onscreen instructions. When asked if you want to replace the Inspire say yes. 
   
   😃 I hope this provides you with an answer to your frozen screen issue. Please let me know how it goes.

[lilybelle51]

Hi, thanks for your help. Sadly, I've gone through all of the steps and am unable to complete the last bit and get past inputting the pair code, as no digits will show on my screen. It's blank. The smily face appears, but then nothing else happens. Thanks for trying. 

[SunsetRunner · Accepted solution]

I’m sorry that didn’t work out @lilybelle51 😕. I would suggest contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

[lilybelle51]

Thank you😄

[SunsetRunner]

I truly hope you get this sorted out quickly @lilybelle51 😉