No heartrate

[SJGrant]

Hi - I got the inspire 2 yesterday - initially when I set it up I could see my heart rate. 

I’m not sure what’s happened since then but my sleep data from last night was way out (didn’t register me getting up and down for my kids) and today I can’t get a heart rate reading at all. 

I’ve tried the trouble shooting tips - it’s tight - I’ve moved it on different positions on my wrist/swapped arms - I checked the settings/gps - I’ve reset it and I still have no heart rate data. 

Other functions seem to be working normally eg steps. 

Measuring my heart rate during work outs is the main reason I got the Fitbit so I’m pretty disappointed. I’ve missed this mornings work out data. Would love some help to resolve this issue asap. 

Thanks. 

[InsomniacYes]

It sounds like you verified that "heart rate" reads "on" in the settings.  Did you check whether the thing is set to "on wrist"?  It is the last choice in the "quick settings."

[alexthecat]

@SJGrant welcome to the forum! 

One feature of the Inspire 2 is that you have the option to wear it on your wrist or on a clip. If it is set to wear on a clip, the heart rate monitoring will be turned off and the green lights won't be on.  

To check this, press and hold both buttons on the sides of the Inspire 2. You'll get a list of settings. Swipe up until you get to the last one. It should say "On Wrist", if you want see your heart rate and sleep stages. If it says "On Clip", tap on that and change it to "On Wrist".